Get Your Questions Answered
Still have a couple of questions about our styling service or how things work? Check out the commonly asked questions or send us a message below!
Our Services & Pricing
What services does FRAIM House offer?
We offer event styling, design consultation, décor rental, setup, and break down services for all types of events, including private gatherings, corporate functions, and weddings of any size, within our service area.
What types of events do you style?
We can style all kinds of events, including but not limited to:
Private & Personal Celebrations:
- Birthdays (adult & kids)
- Baby showers & gender reveals
- Engagement parties
- Bridal showers
Weddings (intimate and larger-scale) - Anniversaries
- Dinner parties & private gatherings
Corporate & Brand Events:
- Team celebrations & office parties
- Product launches
- Influencer events
- Networking events
There are some popular themes we can suggest, but we’re more than happy to adapt to your vision or tweak some of our best work. Add your personal touches to make it truly yours.
Where do you offer event styling services?
We offer styling services across Kent, Surrey, Essex, and select areas of London, and we’re happy to explore options for events outside of this region. A delivery fee will be added to your package based on the distance and time required to travel to your venue.
Do you have suggestions for event themes?
Absolutely! You can explore our most popular and loved themes here. They’re perfect for intimate gatherings, large parties, corporate events, and weddings. Use them as inspiration, and let us know what you love—or don’t—so we can customise everything to suit you perfectly!
I can’t find the item I want at my event. Do you offer fully personalised event styling?
Absolutely! If you have a unique vision, we can fully customise your event styling to match your specific needs. Send us a message using the form at the bottom of this page!
Is there a minimum charge for your services?
No, there isn’t. Our base package provides everything needed to create a cohesive atmosphere that is both functional and impressive for your event. You can also add extra items like backdrops, furniture, and glassware to personalise your space further. However, please note that glassware, dinnerware, and furniture rentals are only available as part of our base package service.
Do I need to pay immediately after I’ve selected my styling options?
No, once you’ve selected everything you want for your event with transparent pricing, you’ll receive a link to book a 30-minute consultation.
During this session, we’ll review and confirm all your choices to ensure they align with your vision and fit the space requirements of your event venue.
After that, you have 24 hours to pay a deposit to secure your date and time.
Do I need to pay a deposit?
Yes, a 50% non-refundable deposit is required to secure your event date and services, payable within 24 hours after the consultation. During the consultation, we will confirm all the styling options you’ve selected. The remaining balance is due 8 weeks before the event.
If you cancel within 4 weeks of your event, 50% of the remaining balance will be refunded. If you cancel less than 4 weeks before the event, no refund will be provided.
The delivery fee is part of the non-refundable deposit and will not be deducted or refunded separately, even if the event is cancelled.
Example: For a £1,000 event, with a consultation on 2nd January and an event on 24th May:
- 50% deposit (£500) due on 3rd January
- Remaining balance (£500) due on 28th March
If cancelled on or after 26th April (within 4 weeks of the event):
- 50% of the remaining balance (£500) is refundable
If cancelled less than 4 weeks before the event, no refunds will be issued.
What is your delivery fee?
Delivery fees are based on the event location. You will see a delivery fee added to your shopping cart automatically.
From our workshop in Ashford, Kent, here are some examples of our delivery fees for all events:
- Up to 30 miles: £60.00
- 30 - 60 miles: £100.00
- 60 - 100 miles: £200.00
These fees include setup from 8:00 AM and takedown by 11:00 PM (same day).
Additional setup & take down cost will only incur, if:
- Any setup or removal outside of these hours, as well as specific or personalised requests
- For event with more than 40 guests
These will be discussed and agreed upon before any deposit is transferred.
Is there a setup & takedown fee?
For events with fewer than 40 guests, you’ll just pay a delivery fee based on distance, which is shown in checkout.
For larger celebrations, like weddings or corporate events, a small setup and takedown fee is added on top of the delivery fee to ensure everything is perfectly in place and coordinated seamlessly with your venue and other suppliers.
Example:
- Event: 60-guest wedding with 2 statement pieces (floral arch & ceiling installation)
- Delivery fee: Based on distance
- Setup & takedown fee: £250
- Time: 10 am – 11 pm
We’ll always share all fees upfront and talk them through with you before you pay!
Cancellation, Refund & Reschedule
Is what I’ve selected final? Can I add or remove items later? Will I be charged?
Your selections are not final until the consultation call and deposit are paid. You are welcome to make adjustments during the call.
Afterwards, you may add items based on availability and stock levels. However, removing items or making last-minute changes before the event may incur additional charges, depending on the scope and timing of the changes. All adjustments will be discussed and priced accordingly.
What happens if I need to cancel?
Deposits are non-refundable.
Here's how cancellations work with the rest of the payment due.
- Cancel more than 8 weeks before the event: Your deposit will be retained, but no further charges apply.
- Cancel between 4–8 weeks before the event: 50% of the remaining balance (excluding deposit) will be refunded.
- Cancel less than 4 weeks before the event: No refunds will be given.
We know that life happens, and sometimes plans need to change. If that’s the case, you’re welcome to reschedule instead — subject to availability. See more about rescheduling below or visit our full T&Cs here.
Can I reschedule my event?
Yes! You can reschedule once for free if it’s at least 8 weeks before your event and provided we're available.
Need to change your date again after that? A £100 rescheduling fee will apply.
Less than 8 weeks before your event? That’s treated as a cancellation under our policy.
Can I cancel or amend my selections (not the entire event) after I paid?
We understand that changes may happen, and we will do our best to accommodate any requests. However, please note that last-minute changes may incur additional costs and are subject to availability, stock levels, and the time required to make adjustments. If the size or quantity of your selections is reduced, no refund will be provided for the difference.
You can find our full T&Cs here, including details on cancellations, rescheduling, and refunds.
Setup & Logistics
How far in advance can I book my event styling?
We recommend booking at least 3-6 months in advance to ensure availability and sufficient planning time.
How much notice can I give to book my event?
We will do our best to accommodate last-minute bookings; however, availability and stock may be limited, and some decorations, backdrops, or settings may not be available due to the time required for creation.
How many hours does the team need to style the event on the day?
It depends on the scale and items you’ve chosen, but typically it’s around 60 minutes We’ll confirm the exact time with you closer to the event day!
Do you handle the packing up and removal after the event?
Yes, we manage the packing up and removal process after the event to ensure everything is handled efficiently.
The latest breakdown service is typically at 11:00 PM. After this time, additional charges may apply, depending on the event location.
We're happy to accommodate and discuss next-day tear-down if the timetable allows.
Can I request no photos of my event be shared?
Of course! Just let us know in writing before the event if you'd prefer we don’t share any images.