Question 1

What types of events do you style?

Accepted Answer

We specialise in styling weddings, corporate events, private parties, and special occasions, tailored to your needs.

Question 2

Where do you offer event styling services?

Accepted Answer

We offer styling services across Kent, Surrey, Essex, and select areas of London, and we’re happy to explore options for events outside of this region. A delivery fee will be added to your package based on the distance and time required to travel to your venue.

Question 3

Are your themes suitable for large events?

Accepted Answer

Absolutely! Our themes are fully scalable and can be styled to suit both intimate gatherings and large celebrations! If you don't see the exact number of items you need, simply reach out to us via the contact form below. We’d love to discuss your vision and work within your budget to bring it to life.

Question 4

Can I mix and match items from different themes?

Accepted Answer

Our base packages and add-ons are thoughtfully curated to maximise the impact of your event while aligning with your theme and helping you manage your budget. However, we understand that every event is unique.If there’s an add-on you’d like from another package that isn’t included in your chosen base package, just let us know during our consultation, and we’ll explore the options together.For items we already offer in another package, we’ll use that as a price guide to ensure transparency—something we know is as important to you as it is to us. For completely bespoke add-ons, we’ll walk you through the cost options, so you can make an informed decision that suits your needs.

Question 5

Is there a minimum charge for your services?

Accepted Answer

No, there isn’t. Our base package provides everything needed to create a cohesive atmosphere that is both functional and impressive for your event. You can also add extra items like backdrops, furniture, and glassware to personalise your space further. However, please note that glassware, dinnerware, and furniture rentals are only available as part of our base package service.

Question 6

Do I need to pay immediately after I’ve selected my styling options?

Accepted Answer

No, once you’ve selected everything you want for your event with transparent pricing, you’ll receive a link to book a 30-minute consultation.During this session, we’ll review and confirm all your choices to ensure they align with your vision and fit the space requirements of your event venue.After that, you have 24 hours to pay a deposit to secure your date and time.

Question 7

Do I need to pay a deposit?

Accepted Answer

Yes, a 50% non-refundable deposit is required to secure your event date and services, payable within 24 hours after the consultation. During the consultation, we will confirm all the styling options you’ve selected. The remaining balance is due 8 weeks before the event.If you cancel within 4 weeks of your event, 50% of the remaining balance will be refunded. If you cancel less than 4 weeks before the event, no refund will be provided.The delivery fee is part of the non-refundable deposit and will not be deducted or refunded separately, even if the event is cancelled.Example: For a £1,000 event, with a consultation on 2nd January and an event on 24th May:50% deposit (£500) due on 3rd JanuaryRemaining balance (£500) due on 28th MarchIf cancelled on or after 26th April (within 4 weeks of the event):50% of the remaining balance (£500) is refundableIf cancelled less than 4 weeks before the event, no refunds will be issued.

Question 8

What is your delivery fee?

Accepted Answer

Delivery fees are based on the event location. You will see a delivery fee added to your shopping cart automatically.From our workshop in Ashford, Kent, here are some examples of our delivery fees:Up to 30 miles: £25.0030–50 miles: £40.0050 - 70 miles:£60.00These fees include setup from 8:00 AM and takedown by 11:00 PM (same day).Any setup or removal outside of these hours, as well as specific or personalised requests, may incur additional charges. These will be discussed and agreed upon before any deposit is transferred.

Question 9

I can’t find the theme I like. Do you offer fully personalised event styling?

Accepted Answer

Absolutely! If you have a unique vision, we can fully customise your event styling to match your specific needs. Send us a message below!

Question 10

What happens if I need to cancel?

Accepted Answer

Deposits are non-refundable.Here's how cancellations work with the rest of the payment due.Cancel more than 8 weeks before the event: Your deposit will be retained, but no further charges apply.Cancel between 4–8 weeks before the event: 50% of the remaining balance (excluding deposit) will be refunded.Cancel less than 4 weeks before the event: No refunds will be given.We know that life happens, and sometimes plans need to change. If that’s the case, you’re welcome to reschedule instead — subject to availability. See more about rescheduling below or visit our full T&Cs here.

Question 11

Can I reschedule my event?

Accepted Answer

Yes! You can reschedule once for free if it’s at least 8 weeks before your event and provided we're available.Need to change your date again after that? A £100 rescheduling fee will apply.Less than 8 weeks before your event? That’s treated as a cancellation under our policy.

Question 12

Can I cancel or amend my selections (not the entire event) after I paid?

Accepted Answer

We understand that changes may happen, and we will do our best to accommodate any requests. However, please note that last-minute changes may incur additional costs and are subject to availability, stock levels, and the time required to make adjustments. If the size or quantity of your selections is reduced, no refund will be provided for the difference.You can find our full T&Cs here, including details on cancellations, rescheduling, and refunds.

Question 13

Is what I’ve selected final? Can I add or remove items later? Will I be charged?

Accepted Answer

Your selections are not final until the consultation call and deposit are paid. You are welcome to make adjustments during the call.Afterwards, you may add items based on availability and stock levels. However, removing items or making last-minute changes before the event may incur additional charges, depending on the scope and timing of the changes. All adjustments will be discussed and priced accordingly.

Question 14

many hours does the team need to style the event on the day?

Accepted Answer

It depends on the scale and items you’ve chosen, but typically it’s around 60 minutes We’ll confirm the exact time with you closer to the event day!

Question 15

Do you handle the packing up and removal after the event?

Accepted Answer

Yes, we manage the packing up and removal process after the event to ensure everything is handled efficiently.The latest breakdown service is typically at 11:00 PM. After this time, additional charges may apply, depending on the event location.We're happy to accommodate and discuss next-day tear-down if the timetable allows.

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